support.roli.comSupport : ROLI Support

ROLI Support Welcome Login Home Solutions Forums Unfortunately, due to the impact of COVID-19 on our business, our ticket response timelines have extended and it may take us up to 2 weeks to respond to your query--please do check out our extensive knowledge base below for answers to most issues our users encounter. What is the issue you're experiencing today? Enter your search term here... Search Knowledge base. Getting Started COVID-19 1 How Covid-19 is affecting us LUMI 7 Getting started with the LUMI Music app Using LUMI Keys with ROLI Dashboard Devices that support the LUMI app LUMI Music: How to resolve Bluetooth connection issues (iOS/Android) LUMI Music: How to resolve audio issues (iOS/Android) See all 7 articles BLOCKS 2 Getting Started with BLOCKS Can I change the arrangement of the pads on my Blocks? Charging 1 Charging BLOCKS MIDI and Bluetooth 1 MIDI-over-Bluetooth: Connecting and pairing with ROLI instruments Installing 7 Installing the Seaboard RISE/GRAND Software Installing BLOCKS Software Downloading bundled third-party software Logging into Strobe2 Player Downloading ROLI Dashboard See all 7 articles Manuals 7 Control Blocks (Live, Loop, Touch) Creator Manual Seaboard Block Creator Manual ROLI Dashboard Creator Manual Seaboard RISE Creator Manual Equator Creator Manual See all 7 articles Setting up software 3 Getting Started With Equator Using BLOCKS with Equator Using ROLI Dashboard Care and cleaning tips 1 Care and cleaning tips ROLI Connect and ROLI Studio Player Getting Started 3 What Is ROLI Connect? ROLI Studio Player Sound Store & Installing Soundpacks Sales, delivery and returns Sales 6 Why should I purchase from ROLI or authorized retailers? Can I purchase BLOCKS Snapcases separately from Kits? Can I substitute a different Block in a Songmaker Kit or Beatmaker Kit? Where can I find a flight case for my Seaboard GRAND? Why was my purchase declined? See all 6 articles Delivery 2 Delivery Information Do you ship to my country? Warranty & Returns 2 I'm thinking of selling my ROLI instrument Return an item purchased on roli.com Product Information BLOCKS 7 Lightpad Block and Lightpad Block M Compared Seaboard Block and RISE Compared Seaboard Block Frequently Asked Questions NOISE soundpacks included with BLOCKS BLOCKS Power and Mode Button Lights See all 7 articles Seaboard RISE 7 Seaboard RISE and GRAND Compared Charging the RISE Slide: Absolute vs. Relative The Touch Faders and XY Touchpad Seaboard RISE FAQs See all 7 articles Seaboard GRAND 1 Measurements of the Seaboard GRAND Equator 5 Equator Player Presets Equator Playlists and Presets Equator Player and Equator Compared How many authorizations does Equator include? Equator Player support Strobe2 1 Strobe2 Player and Strobe2 Compared NOISE 6 Why is NOISE not working with my Android device? How to navigate in NOISE How to record in NOISE NOISE Commands: Arp, Chord, & Scale Are NOISE and Equator presets transferable? See all 6 articles Seaboard 5D 1 All You Need to Know About Seaboard 5D What is....? 6 What is 5D Touch? What is MPE? What is a multi-timbral instrument? Expressive polyphony vs. conventional polyphony What is a DNA connector? See all 6 articles System & Power Requirements 4 Minimum System Requirements for ROLI Instruments Seaboard GRAND Power Requirements Seaboard RISE Power Requirements ROLI hardware battery information Learning Hub 1 Learning Hub Playing ROLI Instruments Sounds 15 Creator videos Equator: Assigning Modulation Equator: Controlling Equator's effects with a Seaboard RISE Equator: Creating Sounds Equator: Recreating Classic Sounds See all 15 articles Playing Techniques 9 Staying in Tune Playing a Smooth Glissando Playing Techniques Transposing by semitones Playing adjacent semitones (minor seconds) See all 9 articles Using with Third Party Products General 13 Compatible synths, DAWs and instruments Third-party setup videos What MIDI messages do Seaboards and Lightpads transmit? Controlling your instrument with the Seaboard or Lightpad Setting a channel range in ROLI Dashboard See all 13 articles Desktop Apps 67 Aalto: Using BLOCKS with Aalto Aalto: Using the Seaboard RISE & GRAND with Aalto Ableton: Using BLOCKS as Melodic Instruments in Ableton Live Ableton: How to redeem your copy of Ableton Live Lite Ableton: How to control Ableton Live 10's Wavetable with a Seaboard See all 67 articles Hardware 7 Connecting the Seaboard or Lightpad to a modular synth Using USB to connect the Seaboard to other USB devices Expert Sleepers: Using BLOCKS with the Expert Sleepers FH-1 Expert Sleepers: Using the Seaboard RISE & GRAND with the Expert Sleepers FH-1 Futuresonus: Using the Seaboard RISE & GRAND with the Futuresonus Parva See all 7 articles Mobile Apps 4 Recommended mobile apps Using the Seaboard RISE as a wireless MIDI input for other iOS apps GarageBand iOS: BLOCKS and RISE GeoShred: Using the Seaboard and Lightpad Block with GeoShred Developers 2 BLOCKS Developer FAQ What is Littlefoot? Troubleshooting Updating 3 Updating Seaboard RISE Firmware Updating BLOCKS Firmware Updating Seaboard RISE firmware without Dashboard (macOS/Windows) Connecting 3 Equator isn't connecting to the Seaboard Live/Loop/Touch Blocks aren't connecting to NOISE Troubleshooting MIDI-over-Bluetooth connections Resetting 3 Resetting Blocks Resetting RISE Firmware Resetting the Seaboard RISE Software 11 Equator: Finding the VST or AU Plugin Equator: "MIDI out of range" message Equator: "No preset at..." message Equator: Clicks and Pops NOISE: SWAM soundpacks not playing See all 11 articles Using 10 Reversing a sustain pedal's polarity My Seaboard Glides to the wrong notes Contacting support My Seaboard RISE is behaving unexpectedly My Blocks are behaving unexpectedly See all 10 articles Registering 4 Finding the serial number on Seaboards and BLOCKS I can’t register my product Protecting minors with ROLI accounts Data deletion, correction and privacy Installing 2 I can't open the installer Common issues with Windows Charging 1 My Blocks Aren't Charging FXpansion General 3 FXpansion license transfers FXpansion GarageBand compatibility FXpansion legacy products License Manager / Authorization 2 Authorization file issues Offline authorization BFD3 6 BFD3 download and installation steps Stalled Core Library download Content locations issues BFD 3.3 - Macros Upgrading to BFD3 from BFD Eco or BFD2 See all 6 articles Geist2 1 Finding Geist2 Expanders Strobe2 2 Strobe2 AU missing Strobe2 Player support Cypher2 4 Creating a 2D sound from scratch How to play Cypher2 with a Seaboard RISE Cypher2 update troubleshooting Cypher2 Player support Community forums Showing recent updates Start a new topic ROLI forums Share your ROLI setups 42 KordsKontrol Light setup Posted by btex , 4 months ago Last Reply by David Lundquist 4 months ago Photo of Lumi In Waterproof Shockproof Road Cases Posted by Tyke , 5 months ago Last Reply by Tyke 5 months ago PHOTO OF MY AWESOME LUMIKEYS! Posted by Ron Peters , 6 months ago Last Reply by Abin Abraham 5 months ago See all 42 topics General Q&A 327 were can I find starting software? Posted by ruud schuring , 6 months ago Last Reply by John Hillyer 4 months ago Equator sign in Posted by Benz42 , 6 months ago Last Reply by Andreas Lo-A-Njoe 4 months ago Ability to play Libraries in Noise(on IOS) in Geoshred (on IOS) Posted by rapaka999 , 9 months ago Last Reply by rapaka999 4 months ago See all 327 topics Announcements 12 BLOCKS Firmware 0.4.5 Released Posted by Marcus , about 1 year ago Last Reply by MooJaa 4 months ago Equator v1.13.0 released Posted by Lawrence , 6 months ago Last Reply by Lawrence 6 months ago Equator Player, Strobe2 Player & Cypher2 Player support Posted by Lawrence , 7 months ago Last Reply by Lawrence 7 months ago See all 12 topics Cypher2 54 Cypher2 v2.5.1.2 released Posted by Lawrence , over 1 year ago Last Reply by Lawrence over 1 year ago Cypher2 v2.4.10.3 released Posted by Lawrence , almost 2 year...